Privacy Policy for Trunkwell House (UK GDPR Compliant)
Effective Date: 1st February 2015
Last Updated: 26th March 2026
1. Introduction
Trunkwell House is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Trunkwell House is the data controller responsible for your personal data.
Contact: Trunkwell House – 01189 883754
3. Information We Collect
We may collect:
Identity Data (name)
Contact Data (email, phone, address)
Financial Data (payment details)
Booking Data (stay history, preferences)
Technical Data (IP address, browser type)
4. Legal Basis for Processing
We process your data under:
Contractual necessity (booking and stay/ event)
Legal obligation (government regulations)
Legitimate interests (service improvement)
Consent (marketing communications)
5. How We Use Your Data
To manage reservations and functions
To communicate with you
To comply with legal obligations
To improve our services
To send marketing (with consent)
6. Data Sharing
We may share your data with:
Payment processors
Booking platforms (e.g., OTAs)
IT service providers
Law enforcement if required
We do not sell your personal data.
7. International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses.
8. Data Security
We implement appropriate security measures to protect your personal data.
9. Data Retention
We retain your data only as long as necessary for legal, accounting, or reporting purposes.
10. Your Rights Under UK GDPR
You have the right to:
Access your data
Rectify inaccurate data
Erase your data
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
11. Cookies
Our website uses cookies to enhance user experience. You can control cookies via your browser.
12. Complaints
You have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO) Website: https://ico.org.uk
13. Changes to This Policy
We may update this policy from time to time.
14. Contact Us
Trunkwell House
Address: Trunkwell House, Beech Hill Road, Reading, RG7 2AT
Email: info@trunkwell.com
Phone: 01189 883754